Fixed monthly pay, paid on time, every time. Room to grow as WassapShop grows.
About the role
WassapShop is run day-to-day by one founder who builds the product. That means marketing
and merchant support have been squeezed in around shipping features — and it's time to hand
that off to someone who can own it properly.
This is a hybrid role: half growth and content, half merchant support. You'll be the voice
of WassapShop online, and the first friendly face a merchant sees when something isn't working.
If you like variety — one hour making a Reel, the next hour helping a seller fix their store
settings — this role is built for you.
What you'll be responsible for
📣 Growth & Marketing
- Manage WassapShop's social accounts (Instagram, TikTok, X)
- Plan and post weekly content that explains the product clearly
- Turn new features (like categories or coupons) into simple posts and short videos
- Write and send marketing emails to merchants (using our existing email templates)
- Run simple campaigns to nudge Free users toward upgrading to Pro
- Reply to comments and DMs in a friendly, human tone
- Track what content drives signups and double down on what works
💬 Merchant Support & Success
- Be the first point of contact for merchants messaging via WhatsApp or email
- Help new sellers finish store setup (WhatsApp number, first product, description)
- Answer common questions — Pro upgrades, uploading products, categories, payments
- Use the admin dashboard to check accounts and resolve issues directly where possible
- Spot real bugs or confusing flows and report them clearly to the founder
- Follow up with inactive merchants to bring them back and re-engage them
- Keep a simple log of common problems so we can fix root causes, not just symptoms
What kind of content you'll create
- Short videos explaining how WassapShop works
- Before/after posts showing WhatsApp chaos vs clean orders
- Simple tutorials (screen recordings, walkthroughs)
- Relatable posts about selling on WhatsApp in Nigeria
- Feature highlights without exaggeration
- Social proof posts (merchant stories, feedback, growth milestones)
Skills and experience we're looking for
You must have:
- Experience managing social media for a brand, startup, or product
- Some experience with customer support, community management, or handling customer conversations
- Strong understanding of Instagram, TikTok, and X
- Ability to write clearly — for a caption and for a support reply
- Experience creating short-form video content (Reels, TikTok)
- Basic graphic skills (Canva is fine)
- Patience — you'll be talking to everyday sellers, not tech people
- Understanding of WhatsApp commerce or online selling in Nigeria
Big plus if you:
- Have done both marketing and support before, even informally
- Have managed a SaaS or tech product's social accounts
- Speak Pidgin, Yoruba, Hausa, or Igbo in addition to English
- Have grown a brand or page from scratch
- Are comfortable looking at simple numbers (views, clicks, signups) to guide decisions
- Are comfortable explaining products on camera (optional, not required)
How we work
- Remote-friendly, with occasional in-person time in Lagos
- Clear expectations, no micromanaging
- Fast feedback, open communication
- Real impact, not busy work
- We care more about output and clarity than long meetings
What success looks like
- Clear, consistent content across platforms
- Growing engagement from real sellers
- Increased signups and Pro upgrades driven by your work
- Merchants get fast, helpful replies instead of waiting on the founder
- Fewer repeat questions, because you've turned answers into content or fixes
- A brand voice that feels helpful, confident, and trustworthy
Why work with WassapShop?
- You'll help shape a growing product from an early stage
- Your ideas will actually be implemented
- You'll work directly with the founder
- Fixed monthly salary of ₦150,000, paid reliably
- Opportunity to grow into a lead role as the company scales
How to apply
Send an email to careers@wassap.shop with:
- A short introduction about yourself
- Links to social media accounts you've managed (or your own page)
- A short example of a time you helped a customer solve a problem
- A brief explanation of how you'd market WassapShop on social media
- Any past work you're proud of
*You don't need a long CV. We care more about what you can do than fancy titles.*
Apply via Email